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OnePoundEmail Knowledge Base

Everything you need to set up, manage, and get the most out of your email hosting. Find guides, troubleshooting tips, and more.

Quick Setup Guide Get Support
Getting Started
Set up your domain, create accounts, and configure your email client in minutes.
Quick Setup Guide What is OnePoundEmail? Features Overview Understanding Your Plan Creating Email Accounts Managing DNS Records
Transfer Guides
Moving from another provider? Follow our step-by-step migration guides.
Migrating from Google Migrating from Outlook Migrating from iCloud Migrating from Zoho Mail How to Use IMAPSync
Troubleshooting
Can't send or receive? Stuck on login? Find fixes for the most common issues.
Common Login Issues Not Receiving Emails SMTP / Sending Issues SPF / DKIM / DMARC Mailbox Quota Full Emails Going to Spam Connection & Timeout Errors
Control Panel
Manage domains, accounts, aliases, and webmail from your dashboard.
Overview Adding Domains Aliases & Catch-All
Security Tips
Keep your account safe with 2FA, strong passwords, and phishing awareness.
Recommended Practices Enabling 2FA (DirectAdmin) Enabling 2FA (Custom Panel) Protecting Against Phishing
Email Clients
Set up your email on Outlook, Apple Mail, Thunderbird, iPhone, Android, or webmail.
Accessing Webmail Setting Up Outlook Setting Up Apple Mail Setting Up Thunderbird Setting Up iOS Mail Setting Up Android Mail
DirectAdmin
Manage your mailboxes, DNS records, forwarders, spam filters, and more in DirectAdmin.
Creating an Email Account Editing DNS Records Email Forwarders Autoresponders Spam Filters Changing Email Password
OnePoundEmail
Learn about the service, billing, cancellation, IP reputation, and our contingency plan.
What is OnePoundEmail? Upgrades & Downgrades Cancellation Procedure PayPal Subscriptions IP Reputation Contingency Plan
Still need help?
Can't find what you're looking for? Our UK-based support team are ready to help.
Open a support ticket