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Setting Up Apple Mail

This guide walks you through adding your OnePoundEmail account to Apple Mail on macOS using IMAP.

Connection Settings

Have these details ready before you start. Your server hostname is in your welcome email and in DirectAdmin.

Incoming mail (IMAP)
  Server:   your-server-hostname
  Port:     993
  Security: SSL/TLS

Outgoing mail (SMTP)
  Server:   your-server-hostname
  Port:     587
  Security: STARTTLS

Username: your full email address (e.g. you@yourdomain.com)
Password: your email account password

Adding Your Account in Apple Mail

  1. Open Mail and go to Mail > Add Account from the menu bar.
  2. Select Other Mail Account and click Continue.
  3. Enter your name, email address, and password, then click Sign In.
  4. Apple Mail will attempt to detect settings automatically. If this fails, it will show manual fields.
  5. Set the Account Type to IMAP.
  6. Enter your incoming mail server hostname and your outgoing mail server hostname.
  7. Click Sign In to complete the setup.
If auto-detection fails, Apple Mail will show a manual entry screen. Enter your IMAP and SMTP hostnames there along with your login details.

Verifying the Settings

After setup, you can verify the configuration at any time:

  1. Go to Mail > Settings (or Preferences on older macOS).
  2. Click the Accounts tab and select your account.
  3. Click Server Settings to view and edit IMAP and SMTP details.

Troubleshooting

  • If connection fails, confirm the server hostname is correct in your welcome email.
  • Make sure your username is your full email address, not just the local part.
  • Try port 465 with SSL/TLS if port 587 does not work for SMTP.
  • See the SMTP Sending Issues guide if sending fails.