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Setting Up Outlook

This guide covers adding your OnePoundEmail account to Microsoft Outlook on Windows or Mac using IMAP.

Connection Settings

You will need these details when adding your account. Your server hostname is shown in your welcome email and in DirectAdmin.

Incoming mail (IMAP)
  Server:   your-server-hostname
  Port:     993
  Security: SSL/TLS

Outgoing mail (SMTP)
  Server:   your-server-hostname
  Port:     587
  Security: STARTTLS

Username: your full email address (e.g. you@yourdomain.com)
Password: your email account password
Your server hostname is listed in your welcome email. It typically looks like server.mxrouting.net. You can also find it in your DirectAdmin control panel.

Adding Your Account in Outlook

  1. Open Outlook and go to File > Add Account.
  2. Enter your email address and click Connect.
  3. When Outlook asks to configure automatically, click IMAP instead.
  4. Enter the incoming server hostname and port 993 with SSL/TLS.
  5. Enter the outgoing server hostname and port 587 with STARTTLS.
  6. Enter your password and click Connect.
  7. Outlook will verify the settings and finish setup.
If Outlook tries to auto-configure and fails, use Manual setup to enter the IMAP and SMTP settings directly.

Troubleshooting

  • If login fails, double-check that you are using your full email address as the username.
  • Make sure your password is correct - you can reset it in DirectAdmin under E-Mail Accounts.
  • If you see SSL errors, confirm the server hostname is correct and try port 465 for SMTP with SSL/TLS.
  • See the SMTP Sending Issues guide if you can receive but not send.