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Docs OnePoundEmail Cancellation Procedure

Cancellation Procedure

If you want to cancel your email hosting with OnePoundEmail, follow the steps below to ensure your account is closed correctly and no further charges are made.

How to Cancel

  1. Log in to your OnePoundEmail account at my.onepoundemail.co.uk.
  2. Go to Services.
  3. Find your email hosting and click on it.
  4. Click Cancel on the right-hand side.
  5. Choose a reason and click Submit.
You will receive a confirmation email once your cancellation has been processed.

Before You Cancel

All emails and settings will be permanently deleted once your account is cancelled. This cannot be undone. Back up anything you want to keep before submitting your cancellation.
  • Download or export any emails you want to keep before cancelling.
  • Pay any outstanding invoices before submitting your request.
  • If you have an active PayPal subscription, cancel it in PayPal separately. See the PayPal Subscriptions guide for details.
Failure to cancel properly through your account will result in further invoices being raised and payment will be expected. If you need help, contact our support team.